Privacy Policy

Isa Amaka respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, or sign up to receive updates from us.

1. What we collect

We may collect personal information such as your name, email address, phone number, shipping and billing address, order details, and any other information you provide when contacting us or making a purchase. We may also collect limited technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies. Under the Australian Privacy Principles, personal information handling should be explained clearly in the privacy policy, and collection should be reasonably necessary for the business’s functions or activities.

2. How we collect your information

We collect personal information directly from you when you place an order, submit an enquiry, subscribe to our mailing list, or otherwise interact with us. We may also collect certain information automatically through our website, including through cookies and analytics tools. The OAIC’s APP guidance contemplates explaining both direct collection and website-based information flows in a privacy policy.

3. Why we collect it

We collect and use your personal information to process and fulfil orders, communicate with you about your purchase, provide customer support, send marketing communications where you have subscribed or consented, improve our website and services, and comply with legal obligations. The OAIC states that an APP entity should only collect personal information that is reasonably necessary for its functions or activities.

4. Disclosure of personal information

We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including payment processors, website and e-commerce providers, delivery partners, email marketing platforms, and professional advisers. We may also disclose information where required by law. The APP framework regulates disclosure and, where information is disclosed overseas, can make the Australian entity accountable for how it is handled.

5. Overseas disclosure

Some of the service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to work with providers that handle personal information appropriately. The OAIC’s APP 8 guidance explains that cross-border disclosure can trigger accountability obligations for the Australian entity.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. APP 11 requires entities that hold personal information to take reasonable steps to protect it.

7. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. The Privacy Act gives individuals rights relating to their personal information, including access and correction rights.

8. Marketing

If you subscribe to our mailing list, we may send you updates, launches and marketing communications. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance your browsing experience. You can usually control cookies through your browser settings.

10. Complaints

If you have a question or complaint about how we handle your personal information, please contact us at returns@isaamaka.com. We will consider your request and respond within a reasonable time. If your concern is not resolved, you may be able to make a complaint to the Office of the Australian Information Commissioner. The OAIC investigates privacy complaints for entities covered by the Privacy Act.

11. Changes to this policy

We may update this Privacy Policy from time to time by posting the revised version on our website.

12. Contact

For privacy questions, access or correction requests, or complaints, please contact:

Isa Amaka
help@isaamaka.com